Contact us
The ACCESS care team supports order questions, shipping, returns and product guidance. For clinical questions about an active treatment, message your provider in the ACCESS membership portal.
How to reach ACCESS
Email: access@accessghl.com
Mailing address: 12555 Biscayne Blvd #897, Miami, FL 33181
Support hours are Monday to Friday, 9am to 6pm ET. We reply to email within one business day.
Order and shipping support
Email access@accessghl.com with your order number and we will help with tracking, delivery, returns or product questions.
You can also review order status and history in your account.
Clinical questions
Questions about dosing, side effects or your prescription must be directed to your licensed provider through the ACCESS membership portal.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.