Help center / FAQ
Answers to the questions we hear most about ordering, products and delivery.
What does ACCESS Marketplace sell?
Retail products only: supplements, vitamins, wellness products, at-home health supplies and accessories.
ACCESS Marketplace is a retail wellness store. Prescription treatments and provider-guided care are handled separately by ACCESS Care.
Do I need an account to order?
No. You can check out as a guest. A store account simply saves your details and order history.
Are these products FDA-approved?
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
Do you accept insurance?
No. Retail wellness products are paid for directly, with transparent pricing shown on each product page.
Is packaging discreet?
Yes. All orders ship in plain, unbranded packaging with no indication of contents.
Can I cancel or change an order?
Email access@accessghl.com before your order ships and we will do our best to update it.
How do I contact support?
Email access@accessghl.com, Monday to Friday, 9am to 6pm ET.